Who are we
We are the Heat Network Support Unit (HNSU), sponsored and managed by the Scottish Government, with partners Scottish Futures Trust (SFT) and Zero Waste Scotland (ZWS).
Purpose and lawful basis for processing
Our purpose for collecting your contact details is to:
- Let you know about the Heat Network Support Unit’s work, news and events.
- Collect your feedback on events, programmes and funding we are offering.
Should you have signed up to receive the Heat Network Support Unit newsletter, the lawful basis we rely on for processing your contact details is your consent under article 6(1)(a) of the UK GDPR.
Should you have signed up to attend one of the Heat Network Support Unit’s events or workshops via Eventbrite, the lawful basis we rely on for processing your contact details is legitimate interest under article 6(1)(f) of the UK GDPR.
Should you have provided us with feedback on one of our activities, the lawful basis we rely on for processing your contact details is public task under article 6(1)(e) of the UK GDPR.
How we get it
The personal information we process is provided to us for one of the following reasons:
- You voluntarily signed up to receive our newsletter via our sign-up form.
- You voluntarily signed up to attend one of our events or workshops via Eventbrite.
- You voluntarily signed up to our District Heating Mentoring Scheme.
What we need
Your full name, email address and organisation name.
Why we need it
We use your email address to send you our e-newsletter and other essential updates from the Heat Network Support Unit.
We use your email address to provide you with the event details. We do not publish delegate lists for events or workshops. We may use your email address to provide you with a feedback form to help us understand the success of the event or workshop you attended.
What we do with it
We send ad hoc newsletters when there are significant announcements or publications.
We only use your details to provide the service and to allow us to make improvements to our programme based on your feedback.
In case of publication of feedback you have provided, your personal data would not be included, only your organisation name would be included.
We use Eventbrite for ticketing. Information on their privacy policy can be found on their website.
What are your rights?
You have the right to unsubscribe from our communications at any time. You can unsubscribe by emailing us at heatnetworksupport@gov.scot. If you do that, we’ll update our records immediately to reflect your wishes. In addition, if you believe that the data we hold is inaccurate or incomplete you can ask us to update our records.
You have a right of access to any personal data we hold about you by making a Subject Access Request (SAR).
To find out more about the rights you have over your personal data, please visit the ICO website.
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 08456 30 60 60
Website: www.ico.org.uk
You can also report any concerns.
Do we use any data processors?
We use Mailchimp to process our email newsletter. Mailchimp’s privacy notice outlines how they collect, use, share and process personal information.
You can contact Mailchimp at their mailing address:
The Rocket Science Group, LLC
675 Ponce de Leon Ave NE
Suite 5000
Atlanta, GA 30308 USA
We use Microsoft Forms to collect feedback on our programmes. Microsoft Office’s privacy notice outlines how they collect, use, share and process personal information. You can report a privacy concern using their web form or contact details below:
Microsoft Ireland Operations Limited
Attn: Data Protection Officer,
One Microsoft Place, South County Business Park
Leopardstown, Dublin 18, Ireland
Telephone: +353 1 706 3117
Retention
We will only keep personal data in an identifiable form as long as is necessary for the purposes for which it is collected. Once we no longer need personal data it will be deleted, put beyond use or anonymised.
Contact information
The Heat Network Support Unit is managed by Scottish Government.
You can contact us at heatnetworksupport@gov.scot.
Post
FAO Heat Network Support Unit
Scottish Government
Victoria Quay,
The Shore,
Edinburgh,
EH6 6QQ
The Scottish Government DPO can be contacted at DataProtectionOfficer@gov.scot.